Privacy Policy — Fernpoints

Fernpoints Pty Ltd ("we", "us") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

We are Fernpoints Pty Ltd, a small-batch illustration studio in Surry Hills, Sydney, Australia. You can reach us at info@fernpoints.com.

2. What we collect

Your name and email address at checkout
Order details and payment confirmation (we do not store your full card number)
IP address and browser type, for fraud prevention and delivery

Because we only sell digital files, we do not collect a physical shipping address.

3. How we use your data

To process your purchase and deliver your download links
To send order confirmations and licence reminders
To respond to support requests and licence queries
To comply with Australian tax and consumer law

We do not sell your personal data to third parties.

4. Payment processing

Payments are processed securely through Stripe. We never see or store your full card details. Stripe's privacy policy is available at stripe.com/privacy.

5. Data sharing

We share data only with Stripe (payments), our hosting provider, and our email delivery service for order confirmations and download links. All are bound by their own data-protection obligations.

6. Retention

We retain order records for five years to comply with Australian Taxation Office requirements. Support correspondence is deleted after twelve months.

7. Your rights under the APPs

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion, subject to legal retention requirements
Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au)

8. Cookies

This site uses essential, session-level cookies only. No tracking or advertising cookies are set.

9. Changes

We may update this policy from time to time. The current version will always be available here with a revised date.

10. Contact

Privacy enquiries: info@fernpoints.com